Technical Help Desk Specialist
17 hours ago
Job Title: Technical Support Representative
Reports to: Team Lead
Job Type: Full-time
About Us:
ASIA NAVIS INTERNATIONAL CORPORATION is a company that specializes in delivering high-quality services to its clients. We are committed to excellence and strive to provide the best possible solutions to meet our clients' needs.
Job Summary:
We are seeking a highly skilled Technical Support Representative to join our team. The successful candidate will be responsible for providing technical support to our clients via phone, email, and chat.
Responsibilities:
- Respond to client inquiries in a timely and professional manner.
- Categorize and escalate complex issues to second-level support as needed.
- Create and manage tickets in our helpdesk system.
- Provide excellent customer service and ensure client satisfaction.
- Maintain accurate records of client interactions and issue resolution.
Requirements:
- A Bachelor's Degree in Business Administration or a related field.
- At least 1 year of relevant experience in technical support.
- Excellent communication and problem-solving skills.
- Proficiency in MS Office applications.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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