Customer Service Representative
10 hours ago
Neksjob is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers. Our team of professionals is dedicated to helping businesses succeed by providing top-notch support services.
Job Description
We are seeking a highly motivated and skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for managing incoming customer calls and emails, addressing customer questions and concerns, and ensuring efficient and accurate resolution of customer issues. You will also have the opportunity to leverage client-specific tools and software to track and manage customer interactions. Your goal will be to deliver exceptional service with professionalism, empathy, and expertise.
Key Responsibilities:
- Manage incoming customer calls and emails
- Address customer questions and concerns in a timely and professional manner
- Ensure efficient and accurate resolution of customer issues
- Leverage client-specific tools and software to track and manage customer interactions
Requirements
To be successful as a Call Center Agent, you will need to have at least a completed 2nd year college degree, preferably in IT or a related field. Additionally, you should have a minimum of 6 months BPO experience, preferably in a voice-based environment. If you don't have direct call center experience, you should be tech-savvy with strong communication skills and an IT-related course background. You must also be willing to work on-site.
What We Offer
- Competitive salary
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities
- Comprehensive healthcare benefits
Why Choose Neksjob?
Neksjob offers a dynamic and supportive work environment, where you can grow your skills and advance your career. Our company culture values teamwork, innovation, and customer satisfaction. We believe that our employees are our greatest asset, and we invest in their development and well-being. By joining Neksjob, you will become part of a talented and diverse team that is passionate about delivering exceptional customer experiences.
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