Training and Development Specialist

21 hours ago

Batangas, Calabarzon, Philippines beBeeProfessional Full time ₱1,500,000 - ₱2,000,000
Job Description

We are seeking a highly skilled Training and Development Specialist to join our team. As a key member of our organization, you will be responsible for leading new hire training programs and ensuring operational excellence through continuous learning and development.


You will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives. This role requires close collaboration with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.


Responsibilities
  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
  • Take phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Coordinate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.

Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.

Why Join Us

We offer a dynamic and innovative environment where you can grow and make a real impact. Collaborate with passionate individuals and take the next step in your career.

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