Human Resources Scheduling Specialist

3 weeks ago


Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time

We are seeking a highly skilled Human Resources Scheduling Specialist to join our team at weSource Management Consultancy Firm in Pasay.

This is an onsite role that follows a shifting schedule, requiring the ability to work effectively in a fast-paced environment.

The salary for this position is up to 34,000 PHP per month, based on experience and interview results.

To be successful in this role, you will need to possess at least a Bachelor's degree and have a minimum of 1 year of experience in workforce management.

You should also have solid skills in scheduling and real-time time management, as well as excellent organizational skills to ensure critical timelines are met.

Additionally, you must be detail-oriented with the ability to deliver project deliverables with little supervision, possess excellent written, verbal, and e-mail skills, and be able to interface effectively with individuals at various levels.

Able to effectively prioritize workload in a fast-paced, real-time and frequently changing environment while remaining detailed and organized, demonstrate analytical, organizational, problem-solving, and creative thinking skills, respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.

Familiarity with Verint, CMS Avaya Supervisor, and Microsoft Excel is required.

The primary responsibilities of this role include generating schedules accordingly to meet business requirements, adjusting schedules based on actual scenarios, providing overtime requirements/voluntary time off to ensure efficient and effective staffing, monitoring queue real-time while tracking, documenting, and communicating agent activity on multiple lines of businesses, preparing and publishing Intraday and other relevant reports while ensuring accuracy and timeliness of data.



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