Strategic Workforce Scheduling Specialist
20 hours ago
We are seeking a highly skilled Strategic Workforce Scheduling Specialist to join our team at weSource Management Consultancy Firm in Pasay.
This onsite role follows a shifting schedule and requires the ability to work effectively in a fast-paced, real-time environment.
The estimated salary for this position is up to 34K per annum, based on experience and performance.
As a Strategic Workforce Scheduling Specialist, you will be responsible for generating schedules that meet business requirements, ensuring superior customer service. You will also adjust schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient staffing.
You will monitor queues in real-time, tracking and documenting agent activity on multiple lines of businesses. Additionally, you will prepare and publish intraday and other relevant reports with accuracy and timeliness.
To succeed in this role, you must possess excellent skills in scheduling and real-time time management. You should also have strong organizational skills to ensure critical timelines are met and demonstrate analytical, problem-solving, and creative thinking skills.
A minimum requirement for this position is at least 1 year of experience in Workforce Management, with solid experience in Verint, CMS Avaya Supervisor, and Microsoft Excel. A Bachelor's degree is also required.
Key skills and qualifications include:
- Scheduling and workforce management expertise
- Excellent verbal and written communication skills
- Ability to prioritize workload in a fast-paced environment
- Demonstrated analytical and problem-solving skills
- Familiarity with Verint, CMS Avaya Supervisor, and Microsoft Excel
If you are a strategic thinker with exceptional scheduling skills, we encourage you to apply for this exciting opportunity.
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