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Customer Experience Advocate

1 week ago

Cebu City, Central Visayas, Philippines SM CONNECT LIMITED - Cebu Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with customers?

About the Opportunity

As a Customer Experience Advocate at SM CONNECT LIMITED - Cebu, you will be responsible for providing outstanding customer service, ensuring customer satisfaction, and promoting our products and services. You will work closely with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.

Key Responsibilities
  • Provide exceptional customer service through effective communication and problem-solving skills.
  • Build strong relationships with customers through regular follow-ups and feedback sessions.
  • Upsell and cross-sell our products and services to customers.
  • Identify areas for improvement and provide recommendations to enhance customer experience.