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Customer Experience Manager

1 week ago

Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
About Neksjob Corporation

We are a leading company in the industry, dedicated to delivering exceptional customer service and building strong relationships with our clients.

Job Description: Engagement Supervisor

As an Engagement Supervisor, you will be responsible for leading a team of customer service representatives, ensuring that they provide timely and effective resolutions to customer inquiries.

  • Oversee high-volume customer inquiries and ensure timely resolution.
  • Analyze and resolve complex customer issues via phone, email, or chat.
  • Supervise a team of customer service representatives and provide guidance and support to less experienced professionals.
  • Manage customer interactions in a fast-paced distribution center environment.
  • Develop and maintain a strong engagement and sales culture within the team.
Requirements
  • Experience in customer service and leadership roles.
  • Strong communication and problem-solving skills.
  • Ability to start immediately.
  • Familiarity with customer relationship management (CRM) systems.