Customer Experience Director
5 days ago
As a Customer Experience Director at Wipro Technologies, you will be responsible for delivering exceptional customer experiences across various touchpoints. You will lead a team of customer service representatives and ensure they have the necessary tools, training, and support to succeed.
Key Objectives:- Develop and implement customer-centric strategies that drive engagement and loyalty.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Maintain high levels of customer satisfaction through effective issue resolution and problem prevention.
- Minimum 4 years of experience in customer-facing roles, preferably in BPO or contact center operations.
- Excellent communication and interpersonal skills.
- Ability to analyze complex customer issues and develop creative solutions.
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Director of Customer Experience
2 days ago
Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full timeWelcome to Continuum Global Solutions, where our mission is to deliver customer care services that exceed our clients' expectations. We are committed to providing world-class voice, chat, email, and social technologies to improve our customers' experience.We are seeking an experienced Site Director for Operations who can lead and oversee day-to-day...
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Customer Experience Director
16 hours ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeJob Summary">We are seeking an exceptional customer experience director to join our team at Trinity Workforce. As a key leader, you will oversee customer experience and support services, driving excellence across various functions. Your primary responsibility will be to supervise and direct all customer experience and support services activities within your...
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Customer Experience Leader
3 days ago
Cebu City, Central Visayas, Philippines Tiffany & Co Full timeThe Tiffany ExperienceHR Connection:Store Manager Assessment:Market Director Discussion:You will embark on a journey of discovery, connecting with our HR team, Store Manager, and Market Director to assess your suitability and discuss how Tiffany & Co. can help you succeed.
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Customer Service Director
5 days ago
Cebu City, Central Visayas, Philippines Qwrk. Full timeCUSTOMER SERVICE DIRECTORWe are looking for a Customer Service Director to join our growing team at Qwrk.In this role, you will be responsible for leading the Client Services team in line with the Company direction and goals.This involves creating and fostering a culture of positivity, inclusivity, learning and motivation within the team.You will also be...
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Customer Service Director
18 hours ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeCustomer Service Director Job DescriptionWe are seeking a highly experienced Customer Service Director to join our team.The ideal candidate will have a proven track record in managing high-performing teams and driving business growth through exceptional customer service.You will be responsible for developing and implementing strategies to improve customer...
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Customer Experience Director
12 hours ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time**Lead Financial Services Team at Tasq Staffing Solutions**We are looking for an experienced leader to join our financial services team as a Lead. The successful candidate will be responsible for managing a team of 20 members who handle customer inquiries and issues, while also executing processes and driving performance.Key Responsibilities:Execute...
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Customer Experience Director
12 hours ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeTeam Lead Job SummaryWe are seeking an experienced Team Lead to join our team.Key responsibilities include managing a team, analyzing reports, and liaising with other departments.The ideal candidate will have excellent customer service skills and be able to motivate a team.Proficiency in Microsoft Office and other computer software is required.Essential...
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Director of Experience Center Operations
7 days ago
Cebu City, Central Visayas, Philippines RealPage, Inc. Full timeJob Description:The Director of Experience Center Operations will be responsible for leading the Experience Center team to ensure that customer needs are met. This requires maintaining productivity standards, analyzing call queues, and providing regular updates to upper management.Main Responsibilities:Lead the Experience Center team in achieving performance...
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Customer Portfolio Director
18 hours ago
Cebu City, Central Visayas, Philippines Arcanys Full timeArcanys, a leader in outsourcing and offshoring consulting, is seeking a Customer Portfolio Director to manage a portfolio of Australian-based clients who utilize our platforms for financial solutions.As a key member of the Arcanys team, you will be responsible for maintaining and growing your existing client base while effectively promoting additional...
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Customer Experience Manager
2 days ago
Cebu City, Central Visayas, Philippines Helpware Full timeAs a Team Performance Director, you will play a critical role in driving the profitability of accounts/programs by ensuring client KPIs, goals, and targets are met.Key Responsibilities:Process ImprovementPreparing reports and analyzing data to identify areas for improvement.Implementing corrective actions to maximize efficiency and customer...
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Customer Service Director
2 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeIn this challenging role as Customer Service Director, you will be responsible for ensuring quality assurance, customer satisfaction, and strategy/planning at Wipro.Job Overview:Designation: Quality Manager. Eligibility Criteria: Any Graduate/Postgraduate.Streamline hiring processes and boost recruitment results.Work closely with the Central Quality team to...
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Customer Experience Operations Specialist
2 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeAbout Our Ideal CandidateWe're looking for a highly skilled and experienced Central Site Operations Specialist to join our team at Lexmark Research & Development Corporation. As a key member of our operations team, you will play a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW).About...
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Branch Director
5 days ago
Cebu City, Central Visayas, Philippines First Standard Finance Corporation Full timeJob OverviewWe are seeking a highly skilled Branch Director to lead our operations and ensure the effectiveness of our branch. The successful candidate will be responsible for directing all operational aspects, including performance, customer service, human resources, and administration.
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Sales Director
1 day ago
Cebu City, Central Visayas, Philippines Dusit Thani Mactan Cebu Full timeJob OverviewThe Senior/Sales Manager will play a crucial role in driving hotel sales and revenue growth at Dusit Thani Mactan Cebu. The ideal candidate will have a strong background in sales and marketing, with the ability to develop and implement effective strategies to achieve business objectives.Key Responsibilities• Assist the Director of Sales in...
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Center Director
1 week ago
Cebu City, Central Visayas, Philippines Operation Smile, Inc. Full timeThe Center Director for Operation Smile's (OS) Cebu Comprehensive Cleft Care Center of Excellence (COE) is the key leader for overseeing the establishment, operations, government and hospital relations, and development fundraising for long-term growth and success. This includes developing and executing the strategic plan for the COE and collaborating with...
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Center Director
5 days ago
Cebu City, Central Visayas, Philippines Operation Smile Full timeThe Center Director for Operation Smile's (OS) Cebu Comprehensive Cleft Care Center of Excellence (COE) is the key leader for overseeing the establishment, operations, government and hospital relations, and development fundraising for long-term growth and success. This includes developing and executing the strategic plan for the COE and collaborating with...
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Director of Operations
1 week ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeJob Title: Director of Operations and SupportJob Level: Mid-SeniorReports to: VP of PH OperationsWork Schedule: US PSTSetup: OnsiteStart Date: ASAPJob Description:Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities.Oversee the teams and push productivity and performance to...
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Customer Service Delivery Director
6 days ago
Cebu City, Central Visayas, Philippines Cognizant Full timeAbout the RoleCognizant is seeking a highly motivated Customer Service Delivery Director to lead our customer service delivery efforts. As a key member of our operations team, you will oversee the execution of programs at the program level, working closely with Team Leads and Workflow Leads to ensure successful outcomes.You will be responsible for managing a...
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Customer Service Operations Head
2 days ago
Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full timeContinuum Global Solutions is a leading provider of customer care services that deliver exceptional results for our clients. We are committed to leveraging world-class voice, chat, email, and social technologies to improve our customers' experience.We are seeking an experienced Site Director for Operations who can lead and oversee day-to-day operations to...
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Operations Director
1 week ago
Cebu City, Central Visayas, Philippines SYSGEN RPO Full timeSysgen RPO is hiring Operations Director (Executive) for one of the largest retailers in VisMin region. Permanent role and full time position.The Operations Director is responsible for overseeing the daily operations of multiple supermarket locations, with a focus on maximizing efficiency, ensuring high standards of customer service, optimizing processes,...