Customer Experience Director

5 days ago


Cebu City, Central Visayas, Philippines Wipro Technologies Full time

As a Customer Experience Director at Wipro Technologies, you will be responsible for delivering exceptional customer experiences across various touchpoints. You will lead a team of customer service representatives and ensure they have the necessary tools, training, and support to succeed.

Key Objectives:
  • Develop and implement customer-centric strategies that drive engagement and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Maintain high levels of customer satisfaction through effective issue resolution and problem prevention.
Requirements:
  • Minimum 4 years of experience in customer-facing roles, preferably in BPO or contact center operations.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop creative solutions.


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