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Supervisor of Customer Experience
1 week ago
Neksjob Philippines is Seeking an Experienced Supervisor
The ideal candidate will have a minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory capacity. They should have strong problem-solving and analytical skills, with the ability to address complex customer issues effectively.
The supervisor will be responsible for managing a team of customer service representatives, ensuring high-quality service delivery and process improvement across all customer touchpoints. They will oversee the daily activities of the team, ensuring effective response to both high-volume, low-complexity inquiries and lower-volume, higher-complexity inquiries.
Responsibilities:
- Team Management: Manage a team of customer service representatives, ensuring high-quality service delivery and process improvement.
- Customer Service: Provide excellent customer service in a remote support environment, handling phone, chat, or text inquiries and resolving issues in a timely manner.
- Problem Resolution: Analyze and resolve complex customer issues that require advanced technical or non-technical support, providing solutions that maintain customer satisfaction.
Requirements:
- Experience: Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory capacity.
- Skills & Competencies: Strong problem-solving and analytical skills, with the ability to address complex customer issues effectively.
- Education: High school diploma or equivalent required; Bachelor's degree preferred.
