Current jobs related to Customer Service Analyst - Cebu City, Central Visayas - Neksjob
-
Customer Service Analyst
1 week ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeThis role offers the opportunity to work in a fast-paced IT environment, providing high-quality customer service and technical support. As an IT Service Desk Analyst, you will be responsible for resolving customer queries and incidents, working closely with internal stakeholders to deliver effective solutions.Main Responsibilities* Resolve customer queries...
-
Customer Service Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJOB DESCRIPTION:Customer Service Analyst Sales CoachA Sales Coach helps identify skills and opportunities for growth, creating tailored programs to improve performance. They utilize one-on-one sessions to target transferable skills.JOB QUALIFICATIONS:Mentors, trains, and motivates team members to improve performance and achieve goals.Monitors, onboard, and...
-
Customer Service Data Analyst
1 week ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeA key component in delivering exceptional customer service is analyzing data and identifying trends. As a Customer Service Analyst, you will play a pivotal role in driving business decisions by providing actionable insights to improve the overall customer experience.Within the customer service team, this position serves as the bridge between raw data and...
-
Customer Service Optimization Specialist
20 hours ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeJob Overview">A Customer Service Analyst plays a vital role in optimizing customer service operations. This position requires analyzing data, identifying trends, and providing actionable insights to enhance the overall customer experience.">As a bridge between raw data and strategic business decisions, a Customer Service Analyst enables organizations to...
-
Customer Experience Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeJob Summary:As a Customer Service Analyst - Sales Coach, you will play a pivotal role in optimizing customer service operations to align with business objectives. This position requires analyzing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience.
-
Customer Experience Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeJob Description:A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience.Main Responsibilities:Data...
-
Customer Experience Insights Analyst
1 week ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeA Customer Service Analyst is a critical member of the customer service team, responsible for driving business decisions through data analysis and trend identification. In this role, you will provide actionable insights to improve the overall customer experience and enable organizations to deliver superior service to their clients.Key responsibilities...
-
Sales Support Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeAbout the Role:We are seeking an experienced Customer Service Analyst who can bridge the gap between raw data and strategic business decisions. As a Sales Coach, you will work closely with the customer service team to deliver superior service to clients.Main Responsibilities:* Analyze customer service data to identify areas of improvement* Develop and...
-
Finance Services Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines QBE Insurance Full timeFinance Services Analyst - General Accounting-2Join to apply for the Finance Services Analyst - General Accounting-2 role at QBE InsuranceFinance Services Analyst - General Accounting-23 days ago Be among the first 25 applicantsJoin to apply for the Finance Services Analyst - General Accounting-2 role at QBE InsurancePrimary DetailsTime Type: Full timeWorker...
-
Service Desk Analyst
3 days ago
Cebu City, Central Visayas, Philippines Ideamine Technologies (Acquired by Netrix Global) Full timeAbout The OpportunityThis Service Desk Analyst position is a Remote Philippines based role.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...
Customer Service Analyst
4 weeks ago
• Receives and logs internal and/or external customer problems/requests/issues and ensures proper documentation.
• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.
• Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings.
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures.
• May perform follow up on incidents with customers to ensure customer satisfaction.
• May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction..
• May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
• May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues.
• Serve as SME
• Understand the overall agent processes.
• Ensure changes to processes are communicated to the training team to be included in future training sessions.
• Develop initiatives to address issues in the agent process impacting agent effectiveness and/or the overall customer experience..Job Qualifications- Graduate or undergraduate- Preferably has at least 2 years of BPO Sales Coach experience.- Candidates have experience in managing a team of agents and can exhibit skills in team, performance, SLA, and operations management.- Willing to work cyclical shift times and days.- Highly motivated and can work well with peers, stakeholders, and clients.- Experience in project management and continuous improvement is a plus but not required.
