Operational Performance Specialist

1 day ago


Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

Job Description:

We are seeking an experienced Operational Performance Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring agent status and inbound operations in real-time.

Key Responsibilities:

  • Ensure optimal staffing levels and adherence to schedules.
  • Facilitate real-time discussions with stakeholders to address operational issues.
  • Generate and manage adherence reports (hourly, daily, weekly, monthly).
  • Implement volume contingency action plans as needed.
  • Collaborate with the operations team to enhance delivery processes.
  • Develop metrics and targets for services.
  • Use trends and reports to forecast staffing requirements.
  • Contribute to process and service improvement initiatives.

Qualifications:

  • At least 6 months experience as Real-time Analyst
  • Preferably with background in Local Account
  • Strong attention to detail and accuracy.
  • Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling.
  • Excellent organizational and analytical skills.
  • Proficiency in creating MS Excel reports and templates.
  • Ability to prioritize tasks and meet deadlines.
  • Strong communication skills, both written and verbal.

Why Join Us?

Support Services Group is a global company that prioritizes customer satisfaction and loyalty. Our mission is to deliver extraordinary customer care to brands worldwide. We offer unparalleled customer experience solutions using technology and tailored strategies.



  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Operational Performance CatalystWe are seeking a highly skilled Operational Performance Catalyst to join our team at Remitly, Inc. As a key member of our operations team, you will play a critical role in driving business growth and excellence by analyzing partner performance, identifying areas for improvement, and implementing corrective actions.Key...


  • Mandaluyong City, National Capital Region, Philippines Unilab, Inc. Full time

    We believe in fostering a culture of innovation and collaboration. As a Performance Marketing Specialist, you will be responsible for developing and executing digital marketing campaigns that drive engagement and conversions.METRICS DRIVEN MARKETINGYou will measure, analyze, and report on the performance of all digital marketing campaigns, assessing results...


  • Mandaluyong City, National Capital Region, Philippines AMARE ET SERVIRE Full time

    Operational Support RoleThe Operational Support Specialist provides critical support to the operational functions of AMARE ET SERVIRE. Key responsibilities include preparing, submitting, routing, and filing documents and records assigned to this position. Timely and accurate recording of information, data, and details as required by the established recording...


  • Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Full time

    Job OverviewSkyrocket Studios is hiring a Marketing Operations Specialist to join our dynamic team. As a marketing operations specialist, you will play a critical role in ensuring the smooth execution of our marketing campaigns.Your responsibilities will include assisting in the development and implementation of marketing campaigns, managing project...


  • Mandaluyong City, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    About the OpportunityThis is an exciting opportunity to join our team as a WFM Performance Improvement Specialist. In this role, you will be responsible for identifying areas of improvement and developing strategies to enhance team performance.Your goal will be to analyze data, identify trends, and make recommendations to drive business results.Conduct...


  • Mandaluyong City, National Capital Region, Philippines ABSI Full time

    **Role Summary:**The Financial Performance Optimization Specialist will play a critical role in supporting the financial objectives of ABSI. This position involves analyzing financial data, identifying areas of improvement, and developing strategies to optimize performance.**Key Accountabilities:**Analyze actual performance of key business drivers vis-à-vis...


  • Mandaluyong City, National Capital Region, Philippines Worldpanel by Kantar Full time

    Kantar's Worldpanel is seeking an experienced Global Operations Specialist to join our team as an Operations Director. As a key leader in our Philippines operations, you will play a pivotal role in driving operational excellence and fostering innovation within our organization.Key Responsibilities:Oversee all functional units within Operations, ensuring...


  • Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time

    What can you tell your friends when they ask what you do?As a Digital Marketing Specialist at Data Analytics Ventures Inc. (DAVI), you are responsible for the execution of digital marketing campaigns that will grow Go Rewards brand awareness, drive transactions, engagement, and user base growth.You'll be responsible for developing rich quality content and...


  • Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full time

    Job OverviewThe Financial Operations Specialist is responsible for supporting the Finance Department and operations by ensuring complete and accurate financial information through proper accounting of transactions and monitoring of company assets according to company policies and procedures.Duties and Responsibilities:Bank Reconciliation: Perform monthly...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines seeks a skilled Performance Monitoring Specialist to join our team. As a key member of our analytics team, you will play a critical role in monitoring and analyzing the performance of our contact centers.Main ResponsibilitiesReal-time Monitoring: Monitor real-time data to identify trends, patterns, and areas for...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About PenbrothersWe are a leading HR and remote talent management partner, serving as a gateway to global opportunities for talented Filipinos. Our innovative solutions connect high-growth startups and dynamic companies with the best local talent, fostering a culture of remote work and collaboration.About the ClientOur client is a pioneering data...


  • Quezon City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job DescriptionHunter's Hub Incorporated is seeking a skilled Performance Optimization Specialist to join our team. As a key member of our technical staff, you will be responsible for evaluating the responsiveness, stability, and scalability of our software applications and systems.Key Responsibilities:Plan, design, and execute performance tests to identify...


  • Mandaluyong City, National Capital Region, Philippines SellerX Full time

    About the RoleAt SellerX, we are seeking a highly skilled Financial Operations Specialist to join our team. In this role, you will be responsible for driving the growth of our Finance Center of Excellence.The ideal candidate will have a strong understanding of accounting concepts and 3+ years of relevant experience. You will be able to produce accurate and...


  • Makati City, National Capital Region, Philippines AIA Hong Kong and Macau Full time

    Performance Insights SpecialistWe are looking for a highly analytical Performance Insights Specialist to join our team in AIA Hong Kong and Macau. In this role, you will be responsible for providing data-driven insights to inform business decisions.You will analyze product performance vs. business objectives, identify areas for improvement, and develop...


  • Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full time

    Job OverviewWe are seeking a highly skilled Financial Operations Specialist to join our team at ACTIVEONE HEALTH, INC. The successful candidate will be responsible for preparing timely and accurate management reports for executive review.Key ResponsibilitiesMonthly Management Reporting: Provide detailed analysis and insights into revenue, cost, and...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    Job DescriptionOur client is redefining modern travel, helping users explore the world effortlessly while discovering unique and authentic experiences.This role will ensure smooth booking operations, maintain service standards, and oversee training initiatives to enhance team performance.Key responsibilities include:Oversee the training of new Booking...


  • Mandaluyong City, National Capital Region, Philippines Polytechnic University of the Philippines Full time

    **Job Summary**We are seeking an experienced Business Operations Specialist to join our team. The successful candidate will be responsible for managing and coordinating business operations, including financial analysis, budgeting, and forecasting.The ideal candidate will have a strong background in finance and operations, with experience working in a similar...


  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Job OverviewWe are seeking a highly skilled Disbursement Network Operations Specialist to join our team at Remitly, Inc. As a key member of our operations team, you will play a critical role in ensuring the seamless execution of our disbursement network.Key ResponsibilitiesMaintain strong relationships with external partners, serving as a primary point of...


  • Mandaluyong City, National Capital Region, Philippines Lica Land Group Full time

    Job DescriptionThe Real Estate Operations Specialist will be responsible for managing day-to-day property activities, including tenant relations, maintenance coordination, and regulatory compliance. This role requires a high level of organization and attention to detail.Responsibilities include:Managing property operations and maintenance...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About the RoleThe ideal candidate has a strong background in the travel industry, familiarity with booking systems, a passion for improving workflows in a dynamic, AI-driven environment, and a keen attention to detail.Primary Responsibilities:Oversee the training of new Booking Specialists in standard operating procedures (SOPs) for booking processes.Ensure...