WFM Performance Improvement Specialist

Job DescriptionAs a Sales Performance Improvement Specialist, you will play a key role in driving sales growth and improving customer satisfaction through effective training, coaching, and performance analysis. Your primary responsibility will be to guide Sales agents and teams to improve their performance and customer service skills.

Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources...

About the RoleThis is a challenging and rewarding opportunity to join our team as an Operations Supervisor in WFM Real Time. You will be responsible for leading, mentoring, and coaching a team of professionals to achieve company and client goals.You will have the chance to develop your skills in time management, data analysis, and problem-solving, while...

We are looking for a talented Sales Performance Improvement Specialist to join our team at Lemon Square PH (Big E Food Corporation). In this role, you will be responsible for analyzing sales data and identifying opportunities for improvement. You will then develop and implement strategies to address these opportunities and drive sales performance.Your...

**Job Overview:**TASQ Staffing Solutions is seeking a talented Operations Efficiency Specialist to lead our Workforce Management team. As a key member of our leadership team, you will drive strategic initiatives to improve operational efficiency and effectiveness.About the Role:Develop and implement process improvements to increase efficiency and...

We're searching for a talented WFM Planning Analyst to join our team at Neksjob Philippines. As a key member of our workforce management team, you'll be responsible for monitoring and optimizing workforce performance to ensure seamless delivery of services.Duties and ResponsibilitiesMonitor real-time workforce performance and make necessary...

Work Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving...

About the PositionThe Business Development Asst is responsible for providing critical support to the Business Development Manager in driving business growth and improving operational efficiency.Key responsibilities include:Developing and implementing business strategies to drive revenue growthCollaborating with cross-functional teams to improve processes and...

Senior Employee Capability and Development Officer IIThis position plays a vital role in ensuring the University's employees have the necessary skills and competencies to achieve their goals and objectives.Main Duties and Responsibilities:Tracks employee profiles, which includes performance growth requirements and interventions.Provides insights per cluster,...

What You'll be DoingDo you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and...

Job Title: WFM Planning AnalystSalary: 18,000 - 21,000 (Can go up to 28,000 based on skill level)Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hours.Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for...

We're looking for a motivated and results-driven Performance Improvement Coach to join our training team. As a Performance Improvement Coach, you'll work with customers to identify areas for improvement and develop strategies to achieve business objectives.Key Responsibilities:Analyze performance data to identify trends and areas for improvementDevelop...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

About the JobWe're looking for a Quality Assurance Analyst to join our team at IntouchCX. As a Quality Assurance Analyst, you will play a critical role in ensuring that our Customer Service Representatives and Tier 2 teams meet our high standards for service quality.Your key responsibilities will include monitoring interactions with customers, coaching...

At Neksjob Philippines, we're seeking a highly skilled and motivated WFM Planning Analyst to join our team. As a key member of our workforce management group, you'll play a crucial role in ensuring the efficient allocation of resources to meet operational needs.Key ResponsibilitiesAnalyze and manage workforce data to forecast staffing requirements.Develop...

Job RoleThe Real-Time Analyst is an essential member of our Customer Success - WFM team, responsible for ensuring that we have the correct assignment of agents compared to the forecasted volume of incoming tasks to meet service levels.Main Accountabilities:Monitor and analyze real-time data to identify trends and make adjustments to task allocations.Evaluate...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

E-Solutions IT Services is a leading provider of IT services and solutions.Job RequirementsWe are currently seeking an experienced Operational Performance Manager to join our team.The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement, developing and implementing process improvements, and...