Operational Performance Catalyst
2 days ago
We are seeking a highly skilled Operational Performance Catalyst to join our team at Remitly, Inc. As a key member of our operations team, you will play a critical role in driving business growth and excellence by analyzing partner performance, identifying areas for improvement, and implementing corrective actions.
Key ResponsibilitiesDevelop and implement strategies to optimize transaction flows and strengthen operational processes, leveraging deep market knowledge and industry insights to identify opportunities for growth and improvement.
Analyze partner performance, identifying areas for improvement and implementing corrective actions to enhance the customer experience.
Collaborate with internal teams to address operational challenges and drive continuous improvement, fostering a culture of excellence throughout the organization.
Build and maintain strong relationships with external partners, serving as a trusted advisor and subject matter expert on remittance industry trends and best practices.
3+ years of experience in financial services, preferably within the remittance industry, with a proven track record of delivering results in fast-paced environments.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders, external partners, and customers.
Strong analytical and problem-solving skills, with the ability to collect and analyze data to identify trends and opportunities for improvement.
Fluency in English, with proficiency in data analysis tools and techniques, such as SQL or other relevant software.
Able to work effectively in a dynamic environment, managing multiple tasks and priorities while maintaining a high level of attention to detail.
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Operational Performance Specialist
3 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeJob Description:We are seeking an experienced Operational Performance Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring agent status and inbound operations in real-time.Key Responsibilities:Ensure optimal staffing levels and adherence to schedules.Facilitate real-time discussions with stakeholders to...
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Performance Analyst
21 hours ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full timeDigital transformation is at the core of what we do at Sutherland. We're committed to creating seamless, intuitive interactions between humans and technology.Key ResponsibilitiesThis role involves:Monitoring and analyzing service level performance data.Correlating non-adherence at the consultant level with key performance indicators.Ensuring timely...
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Operations Performance Specialist
20 hours ago
Makati City, National Capital Region, Philippines Manulife Full timeJob Summary:We are looking for an experienced Operations Performance Specialist to join our team. The successful candidate will be responsible for analyzing and improving operational performance metrics.Key Responsibilities:Analyzing and improving operational performance metricsDeveloping and implementing process improvements to increase...
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Corporate Performance Analyst
3 hours ago
Mandaluyong City, National Capital Region, Philippines San Miguel Corp. Full timeSan Miguel Corp. is looking for a highly skilled Corporate Performance Analyst to join our team. As a key member of our organization, you will be responsible for evaluating and analyzing the company's performance, identifying areas for improvement, and providing recommendations for growth.In this role, you will work closely with senior management to prepare...
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Regional Sales Performance Lead
2 days ago
Mandaluyong City, National Capital Region, Philippines GainStrong Full timeGainStrong is hiring a Regional Sales Performance Lead to oversee the sales operation in the assigned area. The successful candidate will ensure salespeople meet their targets, report to the regional manager on total area performance, and develop strategies to enhance sales performance.Key ResponsibilitiesMonitor sales performance and provide guidance to...
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Agent Performance Optimization Expert
3 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAbout this Role:This Agent Performance Optimization Expert position plays a critical role in ensuring optimal staffing levels and schedule adherence. The successful candidate will monitor agent status and inbound operations in real-time, facilitating real-time discussions with stakeholders to address operational issues.Responsibilities:Maintain optimal...
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Operational Performance Manager
3 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeE-Solutions IT Services is a leading provider of IT services and solutions.Job RequirementsWe are currently seeking an experienced Operational Performance Manager to join our team.The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement, developing and implementing process improvements, and...
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Data Analyst for Service Level Performance
21 hours ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full timeSutherland is a digital transformation company dedicated to delivering exceptional customer experiences. Our team's mission is to make interactions instantaneous, relevant, predictive, and frictionless.Job OverviewWe are seeking an experienced Data Analyst to support our Real Time monitoring team. As a key member of this team, you will be responsible for...
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Business Growth Catalyst
2 days ago
Quezon City, National Capital Region, Philippines Peoplehub Inc Full timeAbout the Company:Peoplehub Inc. is a dynamic and innovative company that believes in creating a positive and productive work environment. We're committed to fostering a culture of growth, innovation, and excellence, and we're seeking a talented Sales Development Manager to join our team.The successful candidate will have a strong background in sales,...
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Operations Director
3 days ago
Quezon City, National Capital Region, Philippines OOm PTE LTD Full timeOOm PTE LTD is seeking a highly motivated Operations Director - Performance Excellence to lead our operations team. In this role, you will be responsible for developing and implementing strategies to drive operational excellence, improving processes and workflows, and leading a team to achieve organizational goals.Key ResponsibilitiesDevelop and implement...
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E-commerce Performance Manager
2 days ago
Mandaluyong City, National Capital Region, Philippines SellerX Full timeWe are a forward-thinking company that is committed to delivering exceptional results through innovative thinking and best-in-class execution. As a Marketplace PPC Manager, you will be responsible for driving business growth and optimizing online performance through data analysis and strategic planning.We offer a collaborative and dynamic work environment...
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Operations Performance Improvement Lead
3 days ago
Quezon City, National Capital Region, Philippines Neksjob Corporation Full timeJob Description: As an Operations Performance Improvement Lead at Neksjob Corporation, you will play a critical role in driving business growth through process improvement and financial analysis. Your primary responsibilities will include:Operational Metrics Development: Collaborate with cross-functional teams to establish key performance indicators (KPIs)...
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Operations Director
5 days ago
Mandaluyong City, National Capital Region, Philippines IGT Solutions Full timeAbout the RoleThe Operations Director will be responsible for leading our Digital Contact Centre Operations team, driving business growth, and improving customer satisfaction.Main Responsibilities:Develop and implement operational strategies to meet business objectives.Manage and motivate high-performing teams to deliver exceptional results.Foster strong...
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Head of Sales and Operations
20 hours ago
Mandaluyong City, National Capital Region, Philippines Cobden & Carter International Full timeIn this role as Head of Sales and Operations, you will be responsible for leading a team of sales professionals and overseeing the overall performance of the branch. You will develop and implement operational policies and procedures, monitor and evaluate branch performance against established targets, and take corrective actions when necessary.
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IT Operations Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeAbout the Team:We are a dynamic team at Chubb, working together to provide top-notch IT services to our organization.We are seeking a highly skilled IT Operations Manager to join our team and contribute to our mission of delivering exceptional IT support.In this role, you will be responsible for managing the Rubrik Backup and Recovery infrastructure,...
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Performance Tester
7 days ago
Makati City, National Capital Region, Philippines Metrobank Full timeJob DescriptionAs a Performance Tester at Metrobank, you will play a crucial role in ensuring the smooth operation of our digital banking systems. Your primary responsibility will be to design and execute performance tests for our web and mobile applications.ResponsibilitiesDevelop performance test scripts using JMeter and/or SeleniumAnalyze performance test...
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Operations Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full timeJob Summary:We are seeking a skilled and experienced Team Leader to oversee our day-to-day operations in the Customer Service function of freight forwarding. As an integral member of our team, you will be responsible for ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Directly report to the Operations Manager on service...
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Performance Improvement Coordinator
7 days ago
Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full timeAbout the PositionThe Business Development Asst is responsible for providing critical support to the Business Development Manager in driving business growth and improving operational efficiency.Key responsibilities include:Developing and implementing business strategies to drive revenue growthCollaborating with cross-functional teams to improve processes and...
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Head of Operations Lead
5 days ago
Mandaluyong City, National Capital Region, Philippines IGT Solutions Full timeJob DescriptionWe are seeking a seasoned Head of Operations Lead to spearhead our Digital Contact Centre Operations.Leadership Responsibilities:Develop and implement operational strategies to drive business growth and customer satisfaction.Promote a culture of innovation, collaboration, and continuous improvement.Motivate and inspire teams to deliver...
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Operations Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Corp. Full timeJob descriptionQualificationsA graduate of a Bachelor's degree in any related coursesProven experience in operations management within the automotive industry is highly desirable. This could include roles such as production manager, supply chain manager, or plant manager.Strong leadership and people management skills, with the ability to lead and motivate...