Operational Performance Catalyst

2 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time
Operational Performance Catalyst

We are seeking a highly skilled Operational Performance Catalyst to join our team at Remitly, Inc. As a key member of our operations team, you will play a critical role in driving business growth and excellence by analyzing partner performance, identifying areas for improvement, and implementing corrective actions.

Key Responsibilities
  • Develop and implement strategies to optimize transaction flows and strengthen operational processes, leveraging deep market knowledge and industry insights to identify opportunities for growth and improvement.

  • Analyze partner performance, identifying areas for improvement and implementing corrective actions to enhance the customer experience.

  • Collaborate with internal teams to address operational challenges and drive continuous improvement, fostering a culture of excellence throughout the organization.

  • Build and maintain strong relationships with external partners, serving as a trusted advisor and subject matter expert on remittance industry trends and best practices.

Requirements
  • 3+ years of experience in financial services, preferably within the remittance industry, with a proven track record of delivering results in fast-paced environments.

  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders, external partners, and customers.

  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to identify trends and opportunities for improvement.

  • Fluency in English, with proficiency in data analysis tools and techniques, such as SQL or other relevant software.

  • Able to work effectively in a dynamic environment, managing multiple tasks and priorities while maintaining a high level of attention to detail.



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