Booking Operations Team Manager

3 days ago


Mandaluyong City, National Capital Region, Philippines Penbrothers Full time
Job Description

Our client is redefining modern travel, helping users explore the world effortlessly while discovering unique and authentic experiences.

This role will ensure smooth booking operations, maintain service standards, and oversee training initiatives to enhance team performance.

Key responsibilities include:

  • Oversee the training of new Booking Specialists in standard operating procedures (SOPs) for booking processes.

  • Ensure seamless 24/7 coverage by managing shift schedules and addressing staffing gaps or high-volume periods.

  • Supervise the Booking Specialist team, monitoring adherence to service standards and operational guidelines.



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