Client Relations Associate

4 hours ago


Baguio City, Cordillera, Philippines Neksjob Full time

About Neksjob

We are a dynamic and growing company that values our customers above all else. Our mission is to provide exceptional service and support to help our clients achieve their goals.

Job Description

We are seeking an experienced and skilled Client Relations Associate to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients through timely and effective communication.

Key Responsibilities

  • Responding to Inbound Calls: You will be the first point of contact for our clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Making Outbound Calls: You will proactively reach out to our clients to check on their satisfaction and ensure they have everything they need to succeed.
  • Facilitating Communication: You will work closely with internal teams to drive timely resolutions and ensure our clients receive the best possible service.

Requirements

To be successful in this role, you will need:

  • 3-6 Months BPO Experience: If you have prior experience in a business process outsourcing (BPO) environment, we would love to hear from you.
  • College Graduate: If you don't have BPO experience, you must be a college graduate.
  • Excellent Listening and Comprehension Skills: You will be able to clearly understand our clients' needs and concerns.
  • Very Good Communication Skills: You will be able to effectively communicate with our clients and internal teams in English and Filipino.
  • Quick Learner: You will be able to adapt quickly to new processes and policies as needed.
  • Willingness to Work Flexible Hours: You will be willing to work on a shifting schedule, including weekends and holidays.
  • Microsoft Office Proficiency: You will have knowledge of Microsoft applications, including Word and Excel.

Bonus Requirements

If you have experience dealing with external customers who have varying requirements, you will have a distinct advantage in this role.

What We Offer

We offer a competitive salary and benefits package to our Client Relations Associates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today



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