Highly Motivated Operations Supervisor
3 weeks ago
Neksjob is seeking an experienced Operations Supervisor to oversee the daily operations of a team of call center associates. The successful candidate will be responsible for monitoring work and attendance, ensuring that customer service meets contractual Key Performance Indicators (KPIs) and financial goals.
Responsibilities
- Supervise and mentor a team of call center associates to meet performance goals
- Monitor work and attendance, implementing corrective measures as necessary
- Ensure customer service meets contractual KPIs and financial goals
- Conduct regular coaching sessions to enhance performance
- Identify and address performance issues
Requirements
- An Associate's degree in a relevant field or equivalent experience
- 2-4 years of related experience, preferably in the BPO industry
- Strong communication and leadership skills
- Ability to work effectively under pressure and prioritize tasks
- Experience in mentoring and providing guidance to team members
What We Offer
- Competitive salary: $60,000 - 80,000 per year
- Flexible working schedule
- Opportunities for career development and growth
- Comprehensive benefits package, including HMO from Day 1
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