Senior Operations Leadership Role

1 month ago


Baguio City, Cordillera, Philippines Neksjob Full time

We are seeking a highly motivated and experienced Senior Operations Leader to join our team at Neksjob.

About the Job:

As a Senior Operations Leader, you will be responsible for supervising the daily operations of a team of call center associates, monitoring work and attendance in accordance with organizational policies and legal requirements.

Main Responsibilities:

  • Supervise and mentor team members to meet performance goals
  • Monitor work and attendance, identifying performance issues and developing action plans for improvement
  • Implement corrective measures, including potential termination when necessary
  • Ensure customer service meets contractual Key Performance Indicators (KPIs) and financial goals
  • Participate in required management training and stay updated on internal processes, policies, and procedures

Requirements:

To be successful in this role, you will need:

  • An Associate's degree in a relevant field or equivalent experience
  • 2-4 years of related experience in people management and leadership
  • Strong communication skills, both written and verbal
  • Ability to lead a team in prioritizing tasks and meeting deadlines
  • Experience in mentoring and providing guidance to team members

What We Offer:

  • A competitive salary of $60,000 per year
  • HMO from Day 1
  • Program Specific Incentives
  • Career Development Opportunities

Why Join Us?

Neksjob offers a dynamic and supportive work environment, where you can grow your career and make a real impact. If you're passionate about leading teams and driving results, we'd love to hear from you



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