Senior Operations Leadership Role
1 month ago
We are seeking a highly motivated and experienced Senior Operations Leader to join our team at Neksjob.
About the Job:
As a Senior Operations Leader, you will be responsible for supervising the daily operations of a team of call center associates, monitoring work and attendance in accordance with organizational policies and legal requirements.
Main Responsibilities:
- Supervise and mentor team members to meet performance goals
- Monitor work and attendance, identifying performance issues and developing action plans for improvement
- Implement corrective measures, including potential termination when necessary
- Ensure customer service meets contractual Key Performance Indicators (KPIs) and financial goals
- Participate in required management training and stay updated on internal processes, policies, and procedures
Requirements:
To be successful in this role, you will need:
- An Associate's degree in a relevant field or equivalent experience
- 2-4 years of related experience in people management and leadership
- Strong communication skills, both written and verbal
- Ability to lead a team in prioritizing tasks and meeting deadlines
- Experience in mentoring and providing guidance to team members
What We Offer:
- A competitive salary of $60,000 per year
- HMO from Day 1
- Program Specific Incentives
- Career Development Opportunities
Why Join Us?
Neksjob offers a dynamic and supportive work environment, where you can grow your career and make a real impact. If you're passionate about leading teams and driving results, we'd love to hear from you
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