Customer Service Associate

4 hours ago


Baguio City, Cordillera, Philippines ETeam PH Full time

About the Role: We are seeking a Customer Service Associate to join our team at ETeam PH. This role is ideal for individuals who possess excellent communication skills and can provide top-notch customer service.

Key Responsibilities:

  • Ensure that customer service delivered meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, utilize decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document, and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Requirements:

  • College graduate with or without experience or High school diploma with six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

About Us: At ETeam PH, we value our employees and strive to create a positive work environment. If you're passionate about providing exceptional customer service and working in a dynamic team, we encourage you to apply for this role.



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