Remote Customer Service Representative

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Technical Support Specialist

We're seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

  • Familiarity with IT systems and technology
  • Strong communication and problem-solving skills
  • Prior call center experience
  • High school diploma or equivalent
  • Work from home experience
  • English language proficiency
  • Basic computer skills
  • Ability to multitask and prioritize tasks effectively
Benefits

We offer a competitive compensation package that includes:

  • HMO coverage
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
What You Can Expect

As a Technical Support Specialist, you can expect a challenging yet rewarding career with opportunities for growth and development. You will work in a professional office environment with a team of dedicated professionals who share your passion for delivering exceptional customer service.

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