Chief Client Advocate

17 hours ago

Pasay, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,500 - ₱6,000

Customer Success Specialist

About the Role:

We are seeking a proactive and enthusiastic professional to ensure that our clients receive outstanding service and support throughout their engagement with us.

You will be the primary point of contact for clients, helping them achieve their desired outcomes, providing project updates, and resolving any issues that arise. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

You will work closely with our teams to ensure smooth communication between us and our clients, helping them navigate our services while ensuring their needs are met.

Main Responsibilities:
  • Act as the primary point of contact for clients, ensuring their satisfaction and success throughout their journey with us.
  • Onboard new clients, helping them understand our services and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
Why Work With Us?

We offer a dynamic and supportive work environment where you can grow your skills and advance your career.

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