Virtual Client Advocate

13 hours ago

Pasay, National Capital Region, Philippines beBeeRelationship Full time $46,800 - $50,400
Client Success Specialist

As a Client Success Specialist at Magic, you will be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.

Key Responsibilities:
  • Lead engaging video calls with international clients to foster long-term relationships.
  • Guide new clients and assistants through smooth onboarding experiences to ensure seamless service delivery.
  • Handle support matters with a solutions-first approach to resolve issues efficiently.
  • Turn client feedback into actionable improvements to enhance service quality.
  • Build strong, lasting client relationships through proactive communication to drive business growth.
  • Coach assistants to deliver exceptional services and provide personalized growth plans for team members to promote professional development.
  • Foster a culture of knowledge sharing and innovation within the team to stay ahead of industry trends.
  • Track and celebrate performance wins to motivate team members and drive excellence.
  • Turn challenges into learning opportunities to promote continuous improvement and growth.
  • Test-drive new features in our proprietary software to identify areas for enhancement and provide strategic feedback for product improvement.
  • Create and optimize standard operating procedures to streamline service delivery and improve efficiency.
  • Pioneer new ways of delivering value to clients through innovative solutions and exceptional customer service.
Requirements:
  • Excellent English communication skills (written and verbal) to effectively collaborate with clients and team members.
  • 1-2 years leadership experience to demonstrate management expertise.
  • 1-2 years of account management or client experience to understand client needs and preferences.
  • Tech-savvy mindset with quick learning abilities to adapt to changing technologies and software.
  • Natural talent for building relationships through video calls to drive business growth and client satisfaction.

Why Choose This Role?
As a Client Success Specialist, you will have the opportunity to make a meaningful impact on our clients' businesses while growing your own career. You will work closely with a talented team of professionals who share your passion for delivering exceptional service and driving business results.

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