Business Growth Advocate

24 hours ago

Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $100,000
Customer Support Specialist Job Description

We are seeking a highly motivated and customer-focused individual to deliver exceptional remote support for entrepreneurs and small business owners navigating business incorporation, accounting, and compliance in Australia.

This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of our organization, you'll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to our reputation as a trusted partner for business growth.

Key Responsibilities:
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Requirements:
  • Excellent Communication Skills: Outstanding English (written and spoken).
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

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