E-Commerce Customer Advocate

10 hours ago

Pasay, National Capital Region, Philippines beBeeSupport Full time $80,000 - $100,000
Job Opportunity

We are seeking an exceptional Customer Advocate to join our team.

This is a role that requires a unique blend of technical skills, business acumen, and interpersonal savvy. As a Customer Advocate, you will be the primary point of contact for our e-commerce clients, providing them with expert support and guidance to help them get the most out of our platform.

Your goal will be to deliver an outstanding customer experience by responding promptly to client inquiries, troubleshooting technical issues, and identifying opportunities to improve our product and services.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a dynamic team.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to our e-commerce clients via email, chat, and phone.
  • Troubleshooting: Identify and resolve technical issues related to our platform, working closely with internal teams as needed.
  • Product Expertise: Develop a deep understanding of our platform and its capabilities, enabling you to provide accurate and helpful guidance to clients.
  • Client Management: Manage multiple client conversations simultaneously, prioritizing tasks and ensuring timely resolution of issues.
  • Process Improvement: Collaborate with internal teams to identify areas for process improvement, implementing changes to enhance the overall customer experience.
Requirements:
  • Proven Experience: A minimum of 2 years of experience in customer-facing roles, preferably in e-commerce or SaaS.
  • Technical Skills: Familiarity with software applications, data analysis, and problem-solving methodologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas simply.
  • Collaboration Skills: Ability to work effectively with cross-functional teams to achieve shared goals.
  • Adaptability: Flexibility to adapt to changing priorities and deadlines.
Benefits:

We offer a competitive salary and benefits package, including flexible vacation time and opportunities for professional growth and development.

About Us:

We are a rapidly growing company dedicated to helping e-commerce businesses succeed. Our platform provides innovative solutions for pricing optimization, A/B testing, and personalization.

Our team is passionate about delivering exceptional customer experiences and continuously improving our products and services. If you share our values and are excited about joining a dynamic team, we encourage you to apply for this opportunity.

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