Customer Experience Advocate

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱2,880,000 - ₱3,600,000
Job Summary

We are seeking a highly skilled Customer Experience Advocate to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to deliver exceptional customer service across multiple channels.

About the Role

This is an exciting opportunity for someone who is passionate about providing outstanding customer experiences and driving business growth through strategic relationships and marketing initiatives.

Key Responsibilities
  • Deliver exceptional customer service via phone, email, social media, and live chat
  • Manage daily client interactions, escalating complex issues to senior teams as required
  • Collaborate with internal stakeholders to resolve client concerns and improve overall customer satisfaction
  • Develop and maintain strong relationships with clients, promoting cross-selling opportunities and driving revenue growth
Requirements
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in customer-facing roles, preferably in luxury services or retail environments
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients
  • Proficiency in Microsoft Excel and ERP systems, with intermediate to advanced levels of data analysis and problem-solving
  • Ability to work in a fast-paced environment, managing competing priorities and deadlines
  • Strong attention to detail, with a focus on delivering high-quality results and exceeding client expectations
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Ongoing professional development and training
  • A dynamic and supportive work environment
  • Competitive salary and performance-based bonuses
  • Opportunities for career advancement and growth within the company
How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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