Technical Support Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

Are you a problem solver looking for a new challenge? As a technical support representative, you will play a critical role in providing top-notch customer service to our clients.

Job Description

This position is ideal for individuals who enjoy working with technology and are passionate about delivering exceptional customer experiences. As a remote technical support representative, you will be responsible for troubleshooting and resolving technical issues via phone, chat, or email. You will work closely with internal teams to improve support processes and ensure seamless communication with customers.

Responsibilities
  • Respond to inbound technical support requests from various industries
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Collaborate with internal teams to improve support processes and customer experience
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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