IT Technical Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

Key Position: IT Service Support Specialist

We are seeking a skilled professional to fill this key role at our company.

Main Responsibilities:

  • Provide day-to-day technical assistance and support to internal teams and external clients in an effective and timely manner.

  • Troubleshoot, diagnose, and resolve technical issues efficiently using various service management systems and tools.

  • Utilize strong communication skills to maintain clear and effective interaction with end-users, delivery aggregators, franchisees, and head office personnel.

  • Document solutions and communicate them to end-users in a clear and understandable manner.

  • Collaborate with the IT Support Manager and other team members to continually improve service delivery processes.

Essential Skills and Qualifications:

  • Demonstrated experience working in an IT support or helpdesk environment.

  • Strong problem-solving and analytical skills.

  • Excellent interpersonal and communication skills.

  • Familiarity with service management systems and tools.

  • Ability to work independently and as part of a team.

Benefits Package:

  • Comprehensive health insurance coverage for employees and their dependents after 16 days of employment.

  • A flexible leave policy allowing employees to use credits for vacation, emergency, and sick leaves.

  • Quarterly care packages for remote staff, including groceries and snacks to maintain productivity.

  • Opportunities for career advancement and professional growth within the company.

  • Annual performance reviews with potential salary increases.

  • Company-provided computer and fiber internet connection for work purposes.

  • Remote technical support services.

  • Global career development opportunities and connections.

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