Technical Support Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeExpertise Full time ₱100,000 - ₱120,000

Job Title: Technical Support Expert

About the Role

MCI is a leading Business Process Outsourcing company specializing in delivering tailored solutions to meet diverse client needs. Our commitment to excellence and innovation makes us a trusted partner in the industry.


Job Description

We're seeking skilled customer-focused Technical Support Experts to provide technical assistance and troubleshooting support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.


  • Strong proficiency in English, both written and spoken, is required.
  • Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.

Qualifications & Ideal Candidate
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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