Technical Solutions Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $110,000
Job Overview

We are seeking a skilled Technical Solutions Expert to join our team. As a key member of our Revenue Operations Department, you will play a crucial role in delivering innovative technical solutions to customers.

Key Responsibilities
  • You will engage with customers to understand their requirements and pain points, identifying opportunities to provide tailored solutions that meet their needs.
  • Design and present effective solutions that demonstrate the value of our products, addressing customer challenges through creative technical approaches.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Requirements and Qualifications
  • A minimum of 2-4 years of experience in a similar technical customer-facing role, such as Solutions Engineering or a related field.
  • Strong understanding of our product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes, and propose effective solutions.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive paid time off
  • Health care coverage*
  • Education reimbursement*
  • Charitable contribution match*
  • Monthly wellness or home office reimbursement/*
  • Access to Modern Health (mental health platform)
  • Retirement plan with match/contribution*
Mission and Values

We are committed to ensuring the integrity of global education and improving learning outcomes. Our values underpin everything we do:

  • CUSTOMER CENTRIC - We prioritize educators and learners, putting them at the center of everything we do.
  • PASSION FOR LEARNING - We seek out teammates who are constantly learning and growing, building a workplace that enables this growth.
  • INTEGRITY - Integrity is the heartbeat of our organization, shaping our products, interactions, and relationships.
  • ACTION AND OWNERSHIP - We empower teammates to take action and make decisions, driving progress and success.
  • ONE TEAM - We strive to break down silos, collaborate effectively, and celebrate each other's achievements.
  • GLOBAL MINDSET - We respect local cultures and diversity, thinking globally and acting locally to maximize our impact on education.
  • REMOTE-FIRST CULTURE
Total Rewards @ Turnitin

Our Total Rewards package is designed to support your overall well-being, providing choice and flexibility in areas like time off and health and wellness programs.

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