Expert Technical Support Professional

1 week ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱1,752,209 - ₱2,135,547
Customer Support Specialist

The role of the Customer Support Specialist is pivotal in ensuring customer success by providing exceptional technical support and guidance.

Key Responsibilities:
  • Triage bugs and feature requests with respective teams, maintaining constant communication with customers.
  • Collaborate with cross-functional teams to drive business outcomes.
  • Analyze trends, test, and train AI models regularly.
  • Develop and maintain relationships with customers to educate and empower them to maximize product benefits.
  • Serve as a technical expert to answer product questions and provide optimal solutions.
  • Support customers 24/7 across various query levels.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3-5 years of experience in technical support.
  • Proficiency in programming languages: JavaScript, HTML/CSS, Python, SQL, and Go.
  • Excellent English communication skills - both verbal and written.
Culture:

Our culture values individuals who are driven, humble, honest, and empathetic. We strive to create a collaborative environment where everyone can thrive and grow.

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