Customer Support Agent

2 weeks ago

Imus, Calabarzon, Philippines Invisible Expert Marketplace Full time
Overview

Join to apply for the Customer Support Agent role at Invisible Expert Marketplace

Be part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview

We are looking for a customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. Prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial but not mandatory.

Key Responsibilities
  • Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
  • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • Must pass a background check.
Hours

45-50 hours per week, 9-6pm US-ET. Must be able to work US-East Coast/New York Time Zone.

Compensation
  • Type: Hourly
  • Rate: $5/hour

Employment type: Contract

Workplace type: Remote

Seniority level: Entry Level


#J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,320,000 - ₱6,480,000

    About Customer Support Agent PositionWe are seeking a customer support agent to join our team. The ideal candidate will have excellent communication skills, be able to work independently and handle multiple conversations at once.Customer Support Agent ResponsibilitiesThe customer support agent will respond to customers via chat, email, or phone in a...

  • Customer Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSupport Full time ₱325,000 - ₱412,500

    Job OverviewAs a Customer Support Agent, you will be responsible for delivering high-quality support to our customers. This role involves efficiently resolving customer inquiries and complaints in a timely manner.">Process customer requests within agreed service levels (SLA)Communicate with clients regarding issue resolutions and follow up on progressEnsure...

  • AI Agentic Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeDevelopment Full time ₱2,000,000 - ₱3,000,000

    AI Agentic Development Platform Support SpecialistWe are looking for a highly skilled and motivated individual to join our team as an AI Agentic Development Platform Support Specialist. This role involves providing technical support to users building full-stack applications using React frontend and Python/FastAPI backend.Key Responsibilities:Investigate and...

  • Remote Customer Support Agent

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSupport Full time ₱2,800 - ₱3,400

    Customer Support Representative OpportunityWe are seeking an experienced customer support representative to join our team. As a customer support representative, you will be responsible for providing top-notch service to our customers via various communication channels.Key responsibilities include:Responding to customer inquiries in a professional and...

  • Disaster Relief Call Center Agent with Excellent Customer Service Skills

    1 week ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job SummaryWe are seeking highly motivated and empathetic agents to work in a professional office environment. As a disaster relief call center agent, you will provide exceptional customer service to individuals affected by natural disasters.

  • Remote Contact Center Agent

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time $39,000 - $51,000

    Job Title:Remote Contact Center AgentAbout the Role:Our company is seeking a Remote Contact Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Responsibilities:Respond to customer inquiries in a timely and...

  • Remote Customer Support Representative

    1 week ago

    Imus, Calabarzon, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

    Remote Customer Service OpportunityWe are seeking highly skilled and enthusiastic individuals to join our team as remote customer service agents. In this role, you will have the opportunity to work from home and provide excellent service to our clients.This is a wonderful chance to contribute to high-impact projects and build your career in customer...

  • Support Agent

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomer Full time $12,000 - $24,000

    Customer Service RepresentativeThe role involves handling customer inquiries and concerns via phone, email, and chat. You will provide timely and knowledgeable responses to questions about products, pricing, and availability.You will work closely with internal departments to meet customer needs and resolve issues promptly. This includes data entry in various...

  • Spanish Bilingual Customer Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job Title:Spanish Bilingual Customer Service RepresentativeCompany Overview:A leading Business Process Outsourcing company is seeking a professional to deliver exceptional customer service.With a focus on innovation, we have established ourselves as a trusted partner in the industry.Job Summary:We are looking for a Spanish Bilingual Call Center Associate who...

  • Remote Contingent Customer Service Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱180,000 - ₱220,000

    Job OverviewWe are seeking highly motivated and dedicated individuals to work as contingent contact center agents in response to disaster relief efforts. This is a temporary, remote position that requires exceptional customer service skills and the ability to learn our account management systems.The ideal candidate will be responsible for improving the...