Strategic Account Growth Expert

1 week ago


Manila, National Capital Region, Philippines MoEngage Inc. Full time
About MoEngage Inc.

We are a leading provider of insights-led customer engagement platforms trusted by 1,350+ global consumer brands. Our mission is to empower businesses to deliver exceptional customer experiences through our cutting-edge technology and expert support.

Our team is seeking a highly skilled and experienced professional to join us as a Strategic Account Growth Expert. In this role, you will be responsible for driving customer success and retention across our mid-market and enterprise accounts.

Your primary goal will be to ensure that our clients achieve their desired outcomes through the effective use of our solutions. You will work closely with cross-functional teams, including sales, marketing, and product, to understand client needs and develop tailored strategies to meet those needs.

This may involve troubleshooting issues, providing proactive solutions, and identifying opportunities to upsell additional products and services. To be successful in this role, you will need to possess exceptional project management skills, a strategic mindset, and the ability to communicate effectively at all levels.

  • Key Areas of Responsibility
  • Act as the primary point of contact for mid-market and enterprise customers
  • Monitor client usage and identify opportunities to upsell additional products and services
  • Troubleshoot and resolve client issues, providing proactive solutions to minimize potential problems
  • Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services
  • Develop and implement client retention strategies to ensure long-term partnerships
  • Conduct client satisfaction surveys and analyze feedback to improve the customer experience
  • Project manage different projects between MoEngage and our account
  • Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
  • Coordinate calls between marketing, product, sales, and engineering teams
  • Have an understanding of the steps to create product requirement documents
  • Keep up to date and establish a deep knowledge of MoEngage's solutions and product
  • Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials
  • Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption
  • Be the voice of the customer when engaging with internal teams

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