Strategic Account Manager

7 days ago


Manila, National Capital Region, Philippines Capgemini Full time

Company Overview

Capgemini is a global leader in consulting, technology services and digital transformation. With over 270,000 team members in more than 50 countries, we are one of the world's foremost providers of consulting, technology and outsourcing services. Our mission is to unleash human energy by cultivating a collaborative culture that encourages diversity and inclusion, with a strong focus on innovation and technological advancement.

About the Role

The Head of Delivery Management will be responsible for leading our client relationships and ensuring the successful delivery of high-quality services and solutions. This role involves providing strategic leadership and direction for managing key accounts, fostering strong client relationships, and driving business growth and profitability.

Key Responsibilities:

  • Strategic Leadership: Develop and implement strategic plans to achieve account objectives and drive growth.
  • Client Relationship Management: Serve as the executive point of contact for the client, ensuring exceptional customer satisfaction and long-term partnerships.
  • Operational Oversight: Oversee the delivery of all projects and services, ensuring they meet client expectations and organizational standards.
  • Team Leadership: Lead, mentor, and develop a high-performing team of managers and professionals.
  • Financial Management: Manage the account's financial performance, including budgeting, forecasting, and profitability.
  • Risk and Issue Management: Identify potential risks and issues, and develop mitigation strategies.
  • Reporting and Analytics: Provide regular updates to senior leadership on account performance, key metrics, and strategic initiatives.

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