Senior Customer Support Specialist

2 days ago


Calamba, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $75,000
Job Description:

We are seeking a skilled Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

As a Customer Support Engineer, your primary role will be to troubleshoot and resolve technical issues related to our products and services. You will work closely with our development team to identify and fix bugs, as well as provide training and support to our clients.

Our ideal candidate will have excellent communication skills, both written and verbal, and the ability to articulate complex technical concepts in a clear and concise manner.

Key Responsibilities:
  • Provide technical support via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our products and services
  • Collaborate with the development team to identify and fix bugs
  • Develop and deliver training programs for our clients
Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Strong understanding of SQL databases and T-SQL codes
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of manufacturing processes and automation
Benefits:

We offer a competitive salary and benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Paid time off
What We Offer:

At our company, we believe in fostering a positive and inclusive work environment. We offer:

  • A collaborative and dynamic work atmosphere
  • Opportunities for professional growth and development
  • A comprehensive benefits package


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