Customer Support Professional

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $6,000 - $6,600
Job Summary

Our organization is seeking an exceptional Technical Support Specialist to play a pivotal role in delivering top-notch customer support.

Main Responsibilities:
  • Respond to and manage customer inquiries via multiple channels, ensuring timely resolutions and maintaining accurate documentation.
  • Collaborate closely with the ticket and technical support teams to troubleshoot software-related issues, escalating complex cases as needed.
  • Develop and maintain a thorough understanding of our products and services, providing informed solutions to customers.
  • Effectively communicate with clients, demonstrating empathy and a go-getter attitude to resolve their issues efficiently.
Requirements:
  • Minimum 3 years of experience in a technical support or similar role, showcasing proficiency in problem-solving and conflict resolution.
  • High school diploma or equivalent; bachelor's degree preferred, with a focus on strong communication and interpersonal skills.
  • A heart for customers, with excellent verbal and written communication skills, and basic grammar skills.
  • Proficiency in English, with average typing speed (40-60 WPM), and ability to manage and interpret data effectively.
  • Passion for designing and enhancing systems, organizing, and passion for continuous learning.
Key Benefits:
  • Opportunity to grow professionally and personally in a dynamic team environment.
  • Chance to develop expertise in customer support and software troubleshooting.
  • Collaborative work atmosphere with opportunities for knowledge sharing and skill development.

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