Advanced Technical Support Specialist

19 hours ago


Calamba, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000

Technical Support Excellence: Delivering Customer Satisfaction

This role focuses on exceptional technical capabilities, requiring the primary point of contact for customers to provide timely and effective solutions.

Key Responsibilities:
  • Troubleshoot and resolve customer inquiries in a timely manner.
  • Offer training and guidance on product features and best practices to enhance customer value.
  • Elevate complex issues to senior team members ensuring efficient resolution.
  • Collect and communicate customer feedback for continuous improvement.
About This Role:
  • Minimum 3 years of experience in Customer Success, Support or Account Management within a SaaS environment.
  • Training and mentoring skills with cross-functional teams, including support specialists and junior CSRs.
  • Strong customer-facing experience with troubleshooting and issue resolution.
  • Excellent written and verbal communication skills to simplify complex topics.


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