
Intake Professional
1 day ago
Job Title: Intake Specialist
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We are seeking a highly motivated and detail-oriented individual to fill the position of Intake Specialist. This role offers a great opportunity for professional growth in a dynamic work environment.
Responsibilities:
- Respond to incoming calls to gather relevant information regarding the client's potential claim.
- Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the validity of potential claims.
- Enter all details and information into the case management system and create leads. Assign all leads created to the Account Executives.
- Provide exceptional caller experience to clients.
- Perform other duties as assigned by Management.
Required Skills and Qualifications:
- Minimum of 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
- Possess strong computer skills (Excel/Word/PowerPoint) and internet skills.
- Willing to work on shifting schedules.
- Keen attention to detail.
- Meet the typing requirement of 40 WPM.
- Strong time management.
- Adaptability and accountability.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Ability to prioritize workload and multitask in a fast-paced environment.
- Excellent data entry and typing skills.
Home Office Requirements:
- Stable internet connection with at least 50 Mbps postpaid speed.
- Computer (at least 16GB RAM and Intel i5 core processor equivalent).
- Noise Cancelling Headset.
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
- Dual Monitor.
Benefits:
- Monthly Company Bonus Program.
- Paid Vacation Leave.
- Holiday Bonus.
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