Senior Case Intake Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCaseIntake Full time ₱2,800,000 - ₱3,800,000
Legal Case Intake Professional

We are seeking an experienced Legal Case Intake Professional to enhance case conversions through a voice-based intake system.

This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Key Responsibilities:
  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements:
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is proactive, adaptable, and experienced in legal case intake. Knowledgeable in client qualification and lead conversion processes, and familiar with AI-powered call analysis tools or willing to learn and adapt to them.

  • Intake Information Coordinator

    18 hours ago

    Baguio City, Cordillera, Philippines beBeeData Full time $12,000 - $15,600

    Job OpportunityAs a detail-driven professional, you will play a critical role in ensuring client records are complete, compliant, and ready for legal action. Your primary responsibility will be to accurately enter intake data, apply standardized coding procedures, and maintain reliable records.Core ResponsibilitiesEnter, validate, and maintain intake...

  • Intake Professional

    1 day ago

    Baguio City, Cordillera, Philippines beBeeIntake Full time ₱800,000 - ₱1,200,000

    Job Title: Intake Specialist"> We are seeking a highly motivated and detail-oriented individual to fill the position of Intake Specialist. This role offers a great opportunity for professional growth in a dynamic work environment. Responsibilities:Respond to incoming calls to gather relevant information regarding the client's potential claim.Gather details...

  • Senior Case Manager

    1 day ago

    Baguio City, Cordillera, Philippines Queensland Corrective Services Full time

    OverviewCommunity Corrections is devoted to delivering evidence-informed case management and individualised support to people in the community under a variety of supervision orders imposed by the courts and Parole Board Queensland, with an aim to protect the community and reduce reoffending by providing tailored supervision to meet the individual risks and...

  • Medical Case Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCaseSpecialist Full time ₱2,600,000 - ₱4,300,000

    Job Title: Medical Case SpecialistWe are seeking a skilled professional to contribute to our team in the area of pharmacovigilance.Responsibilities:Data Entry: Enter safety cases into relevant databases according to established conventions.Quality Control: Review and verify safety case documents for accuracy.Medical Review: Conduct medical reviews of safety...

  • Patient Care Representative

    2 days ago

    Baguio City, Cordillera, Philippines beBeeIntake Full time $35,000 - $50,000

    Job Title: Remote Intake SpecialistThis role is responsible for delivering exceptional patient service through phone calls and other communication channels.Key Responsibilities:Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner. Provide a warm welcome and reassure patients in urgent or...

  • Telehealth Patient Coordinator

    2 days ago

    Baguio City, Cordillera, Philippines beBeeIntake Full time $45,000 - $60,000

    Job DescriptionWe are seeking a highly skilled Intake Specialist to join our team. As an Intake Specialist, you will be responsible for handling patient communications, gathering information, and coordinating appointments. You will work closely with doctors and patients to ensure seamless care.Responsibilities include:Managing intake phone calls from...

  • Medical Case Coordination

    1 day ago

    Baguio City, Cordillera, Philippines beBeeMedical Full time $45,000 - $60,000

    Auto Injury Case Support SpecialistThis role is perfect for those with experience in medical case management, insurance or legal support. The primary responsibility will be to serve as the liaison between patients, attorneys and medical providers following auto-related personal injury accidents.Ensure compliance with confidentiality and ethical standards...

  • Compliance Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCompliance Full time ₱1,200,000 - ₱1,500,000

    Our organization seeks a Compliance Intake Coordinator to play a crucial role in managing compliance-related inquiries from our North American workforce. This individual will serve as the first point of contact for employee tickets submitted through Salesforce, collaborating with internal stakeholders to ensure timely and accurate resolution.Key...

  • Legal Records Coordinator

    2 days ago

    Baguio City, Cordillera, Philippines beBeeSpecialist Full time $50,000 - $75,000

    Legal Intake Specialist Job DescriptionWe are seeking a highly organized and detail-oriented Legal Intake Specialist to join our team. In this role, you will be responsible for ensuring that every request is accurate, complete, and optimized for downstream success.Job Responsibilities:Provider Research & IdentificationIdentify all relevant healthcare...

  • Case Management Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCareer Full time ₱300,000 - ₱500,000

    Job OpportunityThis is a full-time, long-term position for a dedicated case coordinator.The role involves managing workflows, tracking case statuses, and resolving workflow issues to ensure timely task completion, reporting, and clear communication.Key Responsibilities:Monitor and track the legal workflow pipeline to meet deadlines and milestones.Review case...