Patient Care Representative

2 days ago


Baguio City, Cordillera, Philippines beBeeIntake Full time $35,000 - $50,000
Job Title: Remote Intake Specialist

This role is responsible for delivering exceptional patient service through phone calls and other communication channels.

Key Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner. Provide a warm welcome and reassure patients in urgent or stressful situations. Collect initial information with empathy and efficiency.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints. Listen actively to understand the patient's condition and ask clarifying questions to ensure accurate information for the medical team.
  • Appointment Scheduling: Assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly. Coordinate appointment times by matching patient availability with on-call doctor schedules. Input all details into the scheduling system (EMR or CRM) with a high degree of accuracy.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing. Use internal roster and location mapping to identify the best-suited doctor for a home visit or remote consultation.
  • Communication & Follow-Up: Send confirmation details and informative follow-ups to patients and doctors. This includes emailing appointment confirmations, service overviews, and links for prepaid payments or telehealth sessions. Ensure patients know what to expect and that doctors have the info needed.
  • Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service. Likewise, follow up with doctors to verify the visit was completed successfully. Document any outcomes or feedback.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process. This can include handling scheduling conflicts or delays, resolving missed connections between patient and doctor, and troubleshooting technical difficulties such as telehealth link problems.
  • Shift Handover: Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases. Provide clear updates on pending appointments, patient situations, or issues to watch, so the next team member is fully briefed.
  • Administrative Tasks: Maintain organized records of all interactions in the system. Update patient profiles with relevant intake notes, ensure payment links and transactions are logged, and flag any incidents or special cases for management review.


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