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Client Success Advocate

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time

About Satellite Office

Satellite Office is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. We are seeking a highly motivated and experienced Customer Service Specialist to join our team and contribute to our mission of delivering outstanding customer service.

Job Description

As a key member of our team, you will be responsible for delivering consistently remarkable customer experiences through timely responses to all queries across all channels. You will work closely with our clients to understand their needs and preferences, and use this information to deliver personalized and tailored solutions.

Your Key Responsibilities

  1. Deliver consistently remarkable customer experiences through timely responses to all queries across all channels.
  2. Proactively manage customer expectations and follow through on our promises to ensure their experience is seamless.
  3. Treat each customer as a unique case, always practicing active listening and handling all concerns in an empathetic, patient manner.
  4. Ensure that no customer is left behind at the end of each day.
  5. Assist customers in placing orders, processing returns, and resolving any post-purchase issues promptly.

Your Requirements

  1. A minimum of 3 years of customer service experience.
  2. Fluency in written and spoken English with the ability to clearly articulate and communicate with clients and partners.
  3. Ability to handle challenging situations with customers.
  4. Proficiency in using customer service/ticketing software and CRM systems.
  5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  6. Ability to multitask and prioritize tasks in a fast-paced environment.
  7. Strong organizational and time-management skills.
  8. Experience supporting Australian businesses is beneficial.
  9. Attention to detail and problem-solving abilities.
  10. Team-oriented with a proactive and positive attitude.
  11. Commitment to maintaining confidentiality and professionalism.