Customer Experience Specialist

4 weeks ago


Pasig, National Capital Region, Philippines Neksjob Philippines Full time
About Neksjob Philippines

We are a dynamic organization dedicated to delivering exceptional customer experiences. Our team of professionals is passionate about making a positive impact on our clients' lives.

Job Summary

We are seeking an experienced Customer Experience Specialist to join our team in the Philippines. This role involves handling large volumes of customer calls, providing solutions to their queries, and ensuring their satisfaction.

Key Responsibilities

The main responsibility of this role is to deliver excellent customer service by:

  • Responding promptly to customer inquiries and resolving issues efficiently
  • Providing accurate information and support to ensure customer satisfaction
  • Maintaining a professional and courteous demeanor at all times
Requirements

To be successful in this role, you will need:

  • A minimum of 6 months of experience in a call center environment, preferably in the healthcare sector
  • Strong communication and comprehension skills to effectively interact with customers
  • Good analytical skills to resolve complex issues
Benefits

We offer a competitive salary package, including:

  • Php 20,000 - Php 30,000 per month (estimated salary)
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities within the company
  • Comprehensive healthcare benefits


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