
Key Account Liaison
2 days ago
We are looking for a Technical Account Manager to support merchants by providing strategic technical guidance, assisting in API integrations, and ensuring a seamless and value-driven experience with our products.
The ideal candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you.
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- Develop Product and Technical Expertise: Gain a deep understanding of our products, technical stack, and merchant needs to provide exceptional support and solutions.">
- Act as a Strategic Partner: Go beyond simply addressing customer questions by identifying underlying issues and offering proactive, strategic solutions that maximize the value of our products for the merchant.">
- Primary Technical Contact: Serve as the main technical advisor for merchants, guiding them through the integration process, troubleshooting, and ensuring compatibility with our systems.">
- Assist with API Integrations: Support merchants in integrating with our systems via REST APIs, providing hands-on assistance and clear technical documentation.">
- Monitor and Optimize Integrations: Track and optimize system performance during the initial integration period, resolving issues, and enhancing conversion rates.">
- Maintain Technical Documentation: Regularly update and refine technical documentation to ensure merchants have accurate, easy-to-follow information.">
- Collaborate with Product Development: Work closely with product teams to propose and implement tailored solutions or enhancements based on merchant feedback.">
- Build Long-Term Relationships: Foster strong partnerships with merchants, acting as a trusted advisor throughout their journey, and proactively addressing their technical and business needs.">
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- Education: Bachelor's degree in engineering, computer science, or a related field such Sales with a strong Technical background.">
- Technical Skills: Proficiency in SQL, REST APIs, and experience with Postman for API testing. Familiarity with MySQL and a solid understanding of Java OOP to troubleshoot and identify system behaviors.">
- Strategic Thinking: Ability to analyze customer inquiries, uncover the root cause of issues, and propose solutions that go beyond immediate needs.">
- Problem-Solving Skills: A proactive and innovative approach to resolving technical challenges, focusing on long-term value for the merchant.">
- Additional Experience: Experience with New Relic, Linux, or similar systems is a plus. Previous experience working closely with customers in a technical role is highly desired.">
- Communication: Exceptional interpersonal and communication skills in English to effectively engage with both technical and non-technical stakeholders.">
- Analytical and Adaptable: Strong analytical mindset, attention to detail, and ability to adapt to evolving requirements and challenges.">
Entry level
">Employment Type:">Full-time
">Job Function:">Sales and Business Development
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