Key Account Manager

2 weeks ago

Makati City, National Capital Region, Philippines iCXeed Full time

We are seeking a Key Account Manager for customers in the market for autonomous drone solutions for industrial inspection and mapping. This role requires an experienced, dynamic individual who can ensure a smooth and efficient onboarding experience for new key accounts, build strong relationships with key clients, and collaborate effectively with team members.

Key Responsibilities:

  • Build and maintain strong relationships with key clients and collaborate effectively with team members.

  • Ensure a smooth and efficient onboarding experience for new key accounts, facilitating seamless integration and alignment with organizational processes and objectives.

  • Sales Revenue: Generate post-sales revenue from key accounts by focusing on accessory sales, new products, and RMA service revenue, meeting or exceeding set targets.

  • License Renewals: Strive to ensure that total renewal revenue from key accounts meets or exceeds set targets.

  • Customer Insights: Gather customer experience pain points and process improvement opportunities from customer interactions, then communicate them to stakeholders.

  • Consistently monitor and evaluate the performance and success of key account initiatives and ensure that all initiatives meet or exceed predefined KPI targets.

  • Drive upselling and cross-selling activities within key accounts to increase revenue.

  • Deliver monthly reports analysing key account progress, insights, and improvement recommendations. Additionally, track, measure, and report on set goals and KPIs to ensure meeting or exceeding targets.

Skills and Competencies:

  • 3+ years of experience in key account management, sales, or a related field, supporting clients in Australia, the USA, or the UK

  • Strong technical background

  • Experience in sales and relationship management for a high-value product

  • Proven track record of managing key accounts successfully and achieving KPIs

  • Excellent verbal and written communication skills to interact effectively with clients and internal teams.

  • Strong negotiation and conflict resolution skills to manage contracts and client expectations.

  • Exceptional interpersonal skills to build and maintain relationships with key stakeholders.

  • Proficiency in CRM software and data analysis tools.

  • Strong understanding of market trends and customer insights.

  • Strong business acumen and understanding of financial metrics related to key account management.

  • Experience in the field of mining, engineering, construction and public safety a plus

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