Customer Experience Advocate

1 week ago


Lipa City, Calabarzon, Philippines Likha Careers Full time

Job Type: Full-Time

Location: Lipa, Batangas

We are seeking a highly skilled and motivated Customer Experience Advocate to join our team at Likha Careers. As a Customer Experience Advocate, you will be responsible for delivering exceptional customer service and support through phone, email, and online chat.

About the Role:

  • Provide outstanding customer service and support by responding to customer inquiries and resolving issues promptly and effectively.
  • Interact with customers via multiple communication channels, including phone, email, and online chat, to ensure their needs are met and exceed their expectations.
  • Manage multiple customer interactions simultaneously, prioritizing tasks and maintaining a high level of productivity.
  • Troubleshoot and resolve complex customer issues while maintaining a positive and professional attitude.
  • Document customer interactions and feedback to identify areas for continuous improvement and optimize customer experience.

Requirements:

  • Bachelor's degree or equivalent in any field.
  • Minimum of 6 months of experience in a BPO environment or a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to articulate solutions clearly and effectively.
  • Typing speed of at least 35 words per minute.

Preferred Qualifications:

  • Proficient in basic computer navigation and familiar with CRM software.
  • Positive attitude, strong work ethic, and the ability to excel in a dynamic and fast-paced environment.

Salary: PHP 25,000 - PHP 30,000 per month, depending on experience.



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