Customer Service Advocate
2 weeks ago
We are Gratitude Philippines, and we are looking for a talented Customer Service Advocate to join our team.
About the RoleIn this role, you will be working in an on-site environment, interacting with customers from diverse backgrounds. Your exceptional communication skills will enable you to provide top-notch support and resolve issues efficiently.
The estimated salary for this position is PHP 16k-21k per month, depending on your qualifications and experience.
Key Responsibilities- Handle customer inquiries and concerns via various channels;
- Provide accurate and timely information about our services and products;
- Work closely with internal teams to resolve complex issues;
- Meet performance metrics and key performance indicators (KPIs).
To succeed in this role, you will need:
- A strong background in customer service or a related field;
- Excellent communication and problem-solving skills;
- Able to work in a fast-paced environment with multiple priorities;
- Familiarity with DAYSHIFT account and nonvoice settings.
We offer a competitive benefits package that includes:
- Day shift schedule with regular working hours;
- Opportunities for career growth and professional development;
- A supportive and collaborative team environment.
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