Customer Experience Associate

1 week ago


Paranaque City, Calabarzon, Philippines Linaheim Corporate Services Inc. Full time
Job Summary

The Customer Experience Associate plays a pivotal role in directly interacting with customers, effectively managing inquiries and complaints. This position requires the ability to process requests using available online system modifications, ensuring seamless customer service.

Key Responsibilities
  • Attend to all customer queries and concerns through various channels, including calls, emails, chats, or social media platforms.
  • Provide accurate and detailed information to customers, maintaining required Service Levels and Quality Standards at all times.
  • Detailed collection of customer data facilitates efficient request processing.
  • Maintain customer confidentiality by keeping their information secure.
  • Resolve customer requests within set parameters of Customer Service Management.
Requirements
  • Candidate should possess at least a 3rd-year college level education or any graduate diploma course.
  • Prior working experience is not mandatory but preferred.
Skills and Qualifications
  • Excellent verbal and communication skills are essential.
  • Customer-oriented individuals with computer literacy are preferred.
  • Familiarity with basic software applications such as word and excel is necessary.
Compensation

The estimated salary for this position is approximately $30,000 per annum, commensurate with qualifications and experience. Linaheim Corporate Services Inc. offers competitive compensation packages that align with industry standards.



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