Customer Service Director
1 month ago
We are a leading organization in the industry, striving to deliver exceptional services and solutions to our clients.
Job OverviewAs a Customer Service Director, you will be responsible for overseeing the customer service operations of our company. This role requires excellent leadership skills, analytical thinking, and strong communication abilities.
Key Responsibilities:- Develop and implement customer service strategies to improve overall customer satisfaction
- Manage and lead a team of customer service representatives
- Analyze customer feedback and data to identify areas for improvement
- Bachelor's degree in Industrial Engineering or related field
- 3+ years of experience in a managerial role in a manufacturing company
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- A competitive salary range: $**85,000 - $110,000 per year**
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
The ideal candidate will have a strong background in customer service and leadership, with experience in analyzing customer feedback and developing strategies to improve customer satisfaction.
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