Customer Service Specialist

7 days ago


Lipa City, Calabarzon, Philippines Likha Careers Full time
About the Position

We are seeking a highly skilled and dedicated individual to fill the role of Customer Experience Representative at Likha Careers. As a key member of our team, you will be responsible for providing exceptional customer service and support.

Key Responsibilities
  • Provide outstanding customer service and support via phone, email, and online chat
  • Engage with customers to understand their needs and concerns
  • Manage multiple customer interactions simultaneously to address and resolve issues
  • Troubleshoot and resolve complex issues while maintaining a high level of customer satisfaction
  • Document customer interactions and feedback for continuous improvement
Requirements
  • High school diploma or equivalent
  • Minimum of 6 months of experience in a BPO environment or a customer-facing role
  • Strong communication skills and ability to articulate solutions clearly and effectively
  • Typing speed of at least 35 words per minute
Preferred Qualifications
  • Proficient in basic computer navigation and familiar with CRM software
  • Positive attitude and strong work ethic


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