Virtual Customer Experience Associate

6 days ago


Lipa City, Calabarzon, Philippines Talentsource Full time

We are seeking a skilled Virtual Customer Experience Associate to join our team at Talentsource. This full-time opportunity is perfect for individuals who excel in customer support and have strong organizational skills.

Company Overview

Talentsource is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. Our mission is to empower our clients by providing top-notch support and service.

Salary

The salary for this position ranges from $8,000 to $14,000 per month, depending on experience and qualifications.

Job Description

In this role, you will be responsible for managing customer inquiries, coordinating projects, and handling scheduling tasks. You will work closely with our team to ensure seamless customer experiences and provide proactive support to resolve issues promptly.

  • Customer Support: Efficiently manage and resolve inbound customer support tickets, ensuring issues are addressed accurately and promptly.
  • Project Management: Monitor project deadlines and ensure the team remains on task, tracking progress to meet deliverables.
  • Scheduling & Coordination: Organize the team's schedule, handle meeting coordination, attend meetings as a note-taker, and compile meeting summaries & action items.
  • Ad Hoc Tasks: Take on miscellaneous tasks that arise during the day, streamlining workflows for you and the team.
Required Skills and Qualifications

To succeed in this role, you should possess multiple years of experience in customer support or virtual assistant roles. Strong organizational and project management skills are essential, along with excellent communication skills, both written and verbal. Familiarity with scheduling tools, project management software, and customer support platforms is also required.

Benefits

As a Virtual Customer Experience Associate at Talentsource, you can expect a comprehensive benefits package, including a competitive salary, opportunities for growth and development, and a collaborative work environment.



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