Customer Relationship Advocate

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

Job Description

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  • Resolve provider inquiries regarding Optum's products and services, identifying the type of assistance needed to ensure timely and accurate resolution.","
  • Navigate complex computer systems to identify issue status and provide appropriate response to providers.","
  • Maintain positive relationships with providers and their staff by delivering information and answering questions in a courteous manner.","
  • Document provider issues and track trends to facilitate reporting.","
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This role is challenging yet rewarding, requiring interaction with providers to develop relationships while working in a high-volume setting.

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Required Skills and Qualifications

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  • Demonstrated ability to listen skillfully, collect relevant information, and build rapport with customers.","
  • Skilled in problem-solving to quickly assess current state and formulate recommendations.","
  • Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex systems.","
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Benefits

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  • Ongoing training and development opportunities to enhance skills and knowledge.","
  • A supportive team environment that fosters growth and collaboration.","
  • The opportunity to make a meaningful impact on the lives of others through healthcare provision.","
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Others

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We are an organization dedicated to delivering care and improving health outcomes. Our mission is to help people live healthier lives, and we believe everyone deserves equal access to quality healthcare.

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