US Customer Advocate

5 days ago


Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱300,000 - ₱450,000 per year
US Customer Advocate (Onsite)

Background
  • At PeoplePartners, we're hiring on behalf of one of our amazing clients — a US-based retail leader in physical education and sports equipment. If you love helping people, thrive in fast-paced environments, and are energized by clear KPIs, you might be the Customer Support Advocate we're looking for.
About the Role
  • As a Customer Support Advocate, you'll be the voice (and text) of our clients, helping customers via phone, email, web chat, and even text. You'll guide them through returns, troubleshoot issues, and keep every experience smooth and satisfying.
Your Key Responsibilities:
  • Respond to customer inquiries across voice, chat, email, and text.
  • Process returns and customer service operations.
  • Accurately enter customer orders.
  • Use tools like NetSuite ERP and CX One to track and manage interactions.
  • Collaborate in a team that's focused on continuous improvement.
RequirementsAbout YOU
  • You're a fast learner and a natural problem solver.
  • Friendly and dependable—like, set your watch by you dependable.
  • Committed to great service and solid with spoken and written English.
  • Flexible and thrive in a collaborative, high-energy setting.
  • Not just okay with feedback—you want it to grow.
About YOUR Work History
  • 2-3 years of customer support experience? Perfect.
  • You've worked with CRMs or are quick to learn systems.
  • You've been part of a team that values individual and collective wins.
About the Culture YOU Thrive In
  • You're upbeat, resilient, and quick to smile—even during tricky customer moments. GIFs and emojis are your love language. You value honesty, love fast feedback, and believe kindness is professionalism.
Key Responsibilities YOU Can't Wait To Do
  • Help customers feel heard, valued, and helped.
  • Manage orders and returns with accuracy and efficiency.
  • Track your success with metrics—because numbers don't lie.
  • Keep learning and improving—individually and as a team.
How YOU Will Be Measured
  • Customer satisfaction and quality scores.
  • Response and resolution time.
  • Adherence to schedule and team KPIs.
  • Your reliability, collaboration, and adaptability.
When & Where YOU Will Work
  • Work onsite at our Eastwood, Quezon City office.
  • Night-shift (CST).
Benefits
  • Company-provided equipment
  • PHP 3, Monthly Transportation Allowance.
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.


  • Makati City, National Capital Region, Philippines KMC Solutions Full time $40,000 - $60,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUPPORT ADVOCATECustomer Service Advocates have a critical role on Zenni's award-winning Customer Service team. This role supports Zenni's global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    Customer Support Advocates play a vital role within our support team, assisting global customers through voice, chat, email, SMS, and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service.The main responsibilities of a CUSTOMER SUPPORT ADVOCATE include:Provide an...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time ₱180,000 - ₱360,000 per year

    Position SummaryAs a Customer Advocate, you will be supporting communication between MedRisk/SPNet's network providers and referring adjusters and nurse case managers. You will report to the Customer Advocate Team Lead and/or Supervisor to help strengthen MedRisk/SPNet's referral process, ensuring efficient workflow, while increasing customer satisfaction....


  • Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next E-COMMERCE CUSTOMER SERVICE ADVOCATECustomer Service Advocates have a critical role on Zenni's award-winning Customer Service team. This role supports Zenni's global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

    Customer Support AdvocateLocation: Frabelle Corporate Plaza, MakatiIndustry: E-commerce / Retail SupportSchedule: NightshiftCustomer Support Advocates play a vital role on our global support team, delivering exceptional service experiences across multiple communication channels—voice, email, live chat, SMS, and social media. If you're passionate about...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time

      Position SummaryThe Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.  The Patient Advocate is further responsible for...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time

    Position SummaryThe Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.The Patient Advocate is further responsible for lending...

  • Ask Bennie Advocate

    5 days ago


    Makati City, National Capital Region, Philippines Emapta Full time ₱250,000 - ₱450,000 per year

    Be the Voice of Care, the Advocate of Solutions In the fast-paced world of BPO, here's your chance to grow a global career while making a meaningful impact in healthcare support. This role offers international exposure, the opportunity to provide solutions that matter, and the chance to make your mark here in the Philippines. Job Description As an Ask...


  • Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...


  • Quezon City, National Capital Region, Philippines BruntWork Full time

    This is a remote position.Scope:Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break Direct management and communication with the law firm team Use of client's existing software systems including Smart Advocate legal CRM Focus on client communication and administrative support rather than complex legal tasks Spanish Bilingual Customer...